Why Every Leader Should Try Jeff Bezos's Infamous 'Question Mark Method'
In his book The Everything Store, author Brad Stone recounts the reaction Jeff Bezos sometimes has when a customer emails him at jeff@amazon.com to complain. Namely, he forwards the message to his leadership team "with a one-character addition: a question mark."
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Why Every Leader Should Try Jeff Bezos's Infamous 'Question Mark Method'
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